About Me

I hold a Bachelor of Science in Information Technology from De La Salle University - Manila and currently work as an Associate Technical Support Engineer for Oracle.

With hands-on experience as a Systems and Social Media Support Intern at Kenvue Inc., my skills include Linux and Windows system administration, networking, and IT operations. I'm certified by Cisco and Coursera and excel in adapting to new technologies and tasks.

Experience

Associate Technical Support Engineer - Oracle

July 2024 - Present

  • Resolved customer issues with Oracle NetSuite,a cloud-based ERP platform
  • Provided clear technical explanations and ensured customer satisfaction with solutions.
  • Analyzed complex NetSuite issues, identified root causes, and implemented effective resolutions.
  • Worked effectively with support teams and other departments to deliver optimal customer service.
Oracle Office

Systems and Social Media Support - Kenvue

September 2023 - February 2024

  • Supported day-to-day system activities across GCC, optimizing processes and ensuring compliance with a focus on Sprinklr and other key systems.
  • Contribute to the resolution of ServiceNow tickets and assist in closing them whenever feasible.
  • Maintained comprehensive documentation following SOPs and WIs.
  • Adapted rapidly to evolving tasks, demonstrating proficiency in social media tools.
Kenvue Office

Projects

Project 1

Caption for Project 1

Project 2

Caption for Project 2

Project 3

Caption for Project 3

Project 3

Caption for Project 3

Project 3

Caption for Project 3